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Will AI Take My Job?

As AI has gradually become integrated into our daily lives it has become smarter with each and every technology that adopts it, and with that there has been growing concern for the safety and future of our jobs. 

If you’re unfamiliar with the term Artificial Intelligence, take a read of our last blog post ‘What is AI?’ 

Media coverage around AI and how robots are going to ‘take over the world’ is simply a farce. Whilst there is truth in the fact that AI will take over some jobs and industries, it will also create millions of jobs within new sectors in the future. Like most things in technology, the process of transitioning from humans to robots must be slow to ensure that the AI technology will serve a better purpose in the job role than human labour can. 

AI & The Future of Work | Volker Hirsch | TEDxManchester

If your job is likely to be automated then the transition will be very gradual, you won’t wake up one morning and out of the blue have no job. Companies will trial having robotic assistance alongside human labour, and if it is deemed a success over time they will begin to replace more and more employees. 

We’ve done our own research into which industries and job roles will be affected by AI technologies to collate a list of 12 jobs that will be replaced and 12 that could never be replaced by AI, with an automation risk percentage score for each job role. Luckily for us, as a digital marketing agency we’re pretty safe with an automation risk of a mere 4% - human creativity and management simply cannot be recreated via a robot. 

Take a read below to find out whether your job is at risk of automation: 

12 jobs that AI will eventually replace:

1. Customer service executives

Customer service roles do not require high levels of social or emotional intelligence to perform the role efficiently. 

Almost all businesses now will use AI to respond to customer support questions and queries using chatbots with automated responses to frequently asked questions, such as ‘where is my order’. 

2. Bookkeeping and data entry

It is not uncommon for companies to use softwares for their bookkeeping practices. The softwares do come at a cost but it is much less costly compared to paying an employee’s salary to do the same job. 

Softwares such as Microsoft Office, FreshBooks and Quickbooks are some of the most commonly used by companies. The use of AI in this job role ensures data is collected, stored and analysed correctly without room for human error. 

3. Receptionists

You may have already noticed that when you call a venue to book a table at a restaurant you are often welcomed with an automated voice message to book the table, or if you check online you book through a scheduling system rather than talking to an actual representative via email or phone. 

This system is becoming common practice for most modern technology companies, multinational corporations and remote working companies.

4. Proofreading

It is rare these days for companies to have an in-house proofreader. There has been major developments in proofreading softwares over the last decade, meaning a significant reduction in proofreading jobs. 

Writing softwares such as Microsoft Word and Google Docs provide self-checking writing applications and tools to check grammatical errors, correct sentence structures, with add-ons available to detect plagiarism.

5. Manufacturing and pharmaceutical work

The manufacturing industry is currently the biggest sector that AI has taken over, replacing millions of jobs with machinery that does the same job, but much quicker. 

With the production process being largely mechanised the next step is to handle the operational aspect of the industry with AI, an area whereby work is already underway. 

Eventually in pharmaceutical labs AI will get to a point where robots can work with scientists to ensure no human lives are put at risk, providing a safer work environment. 

6. Retail services

If you’ve been in-store to supermarkets you’ll have realised that automated services for self-checkout have replaced an actual sales person for the most part. 

The advancements in AI technology will see retail service roles entirely replaced by robots or other AI machinery. This allows for guaranteed staffing, an understanding of customers’ shopping behaviours, and the ability to recommend products that the customer may be interested in based on their previous purchases. 

7. Courier services

Robots and drones are going to quickly take over the courier service sector. With the use of AI they can complete the logistics and supply chain functions because they are quicker, less costly, and more efficient. 

Many delivery services worldwide have begun to use robots for things such as takeaway food orders, for example Starship Technology - a company who launched in 2014 tested their delivery robots in 2017 and have since successfully set up in several different countries.

Engineering and robotics design company Boston robotics:

8. Doctors

Robotic doctors can store endless amounts of information compared to their human counterparts, enabling them to make more accurate and effective decisions for treatment for their patients. 

The world of medicine has been advancing in the art of robot and AI-assisted procedures to allow for more precise technique by human doctors. Recent advancements have seen US researchers have a robot successfully perform keyhole surgery on pigs on its own, with no human assistance. 

The Smart Tissue Autonomous Robot can perform laparoscopic surgery on the soft tissue of a pig without human help

Since we are already witnessing robot-surgeons perform critical operations it is only a matter of time before they completely replace human doctors and surgeons. 

9. Soldiers

The military sector becoming entirely AI and robot controlled is likely to instil fear into society with concerns of a lack of human control. However, military professionals are sure that future battlefields will be better equipped, consisting of robots that are able to follow orders without the need for constant supervision. 

Robots are regularly being used in military operations for various tasks such as surveillance, intelligence, and many others. 

The head of the UK military stated that “autonomous robots could soon form a quarter of the British army by 2030.”

10. Taxi and bus drivers

With self-drive cars already here, and new AI features being added to new models of cars every year, it is almost inevitable that taxis and buses will all be self-driven and fully autonomous with no need to employ driving staff in the near future.

11. Market research analysts

Market research is a key aspect to an organisation’s marketing strategy, and without market research analysts they won’t be able to create content, develop products or enhance their marketing campaigns to the right target audience. 

However, developments in AI technology has enabled this role to be automated. Robots and other AI machinery are being used to conduct surveys and market research to generate a comprehensive market research report, without the need for human employees.

12. Security guards

Security systems have seen tremendous change in recent years with the introduction of facial recognition systems, fingerprint access, two-factor authentication and many other features. This has also meant that the need for security guards has been in much less demand, eventually there will be no need for a human security guard thanks to the ever-evolving security systems. 

12 Jobs that AI can't/shouldn’t replace:

1. CEO’s

Chief executive officers (CEO’s) have a role that can’t be replicated by robots or AI technology. Their job is to manage an entire organisation, motivate their employees, be a mentor, and be representatives of the company's objectives and missions - a task that simply cannot be automated. 

The role of a CEO is primarily based on leadership skills, there is no way AI could ever get to a point of teaching a machine to perform in this way. 

2. Religious leaders

The role of a religious leader requires many emotional qualities such as faith, love and empathy - these help them to preach their religion. It would be difficult, and somewhat insulting, to have a robot performing as a religious leader. 

Encouraging faith practice and inspiring followers to be confident in their religion are actions that cannot be taught to a robot. 

3. Editors

As aforementioned, AI has meant that there are proofreading softwares available to heavily reduce the workload for editors’ up to a point. But in order to publish an accurate, well-written, clarified and original piece of content, having a human review is necessary. 

4. Event planners

Event planning requires a high level of creativity and organisation skills, which have to then be applied to each client's requirements and needs - this is something a robot does not have the capacity to do. 

It is an event planner's job to coordinate different activities and people to make any event a success, the role of the event planner comes in as a support system for clients’ who are stressed or under pressure from the event so it is necessary to have human contact. 

5. Graphic Designers

Working with clients on an individual basis means that graphic designers must take the time to understand and interpret what their clients' needs and preferences are, to create something they will be happy with. 

In graphic design skills of creativity and originality are required to combine different art and techniques to create a desired final product. It is not possible to teach a robot the skills and creativity required to successfully do this job. 

6. Lawyers

As a lawyer you must be able to put together a strong argument, twisting certain details to bend the law in their favour - this is a skill that cannot be taught to robots. 

Lawyers need a variety of people skills to persuade a jury and judge in court. Robots are not able to reason with humans or use persuasion as a technique. It wouldn’t be worth even trying to implement AI in this industry. 

7. Marketing Managers

Whilst many marketing roles can be automated - e.g. email campaigns, follow up messages to prospective customers - it is important that the role of the marketing manager remains the same. 

Marketing managers create content, monitor trends, interpret data and oversee campaigns, as well as analysing feedback from customers that will help the organisation to adapt to changes in the market. AI powered software aren’t able to respond to changes like humans can, which would make the change to a robot less effective than the human counterpart. 

8. Scientists

Although many areas of this industry can be automated, Scientists job roles must remain human-led. Science involves conducting lab experiments and endless research that machines can’t do. 

AI can and does help with data analysis, but it lacks the creativity needed when you encounter particular challenges when conducting research and finding solutions to certain problems.

9. Writers

Writers play a very important role in society, producing content for plays, movie transcripts, blogs, books and songs. All of the material writers produce themselves is original, using the writers creativity and imagination to produce informative or imaginative content. 

AI currently can write articles, but most of the work will still be done by humans, including the title suggestions, editing, and reviews.

10. Psychiatrists

Since robots lack the ability to express feelings, understand emotion or show empathy and compassion, the job of a psychiatrist is safe from AI takeover. 

Psychiatrists need to be able to connect with people and make thorough observations of their clients' behaviours. It’s extremely difficult to understand and comprehend how the human brain works, even the best doctors and scientists have not been able to fully do so. Therefore, a robot psychiatrist just would not work for this job role.

11. Software developers and engineers

AI would not be at the point it is now without the role of software developers and engineers. It is one of the toughest jobs to work in, involving the creation of software and applications.

AI wouldn’t be able to successfully replicate the work of its human counterparts because of the complex requirements of each individual client, with product customisation not as standard. 

12. PR Managers

Any role that revolves around having a strong network of contacts and building good relationships can’t be replicated with AI. Public Relations Managers definitely fall within this bracket - they raise awareness of projects and brands, as well as distributing funds to different areas of a campaign.

As a PR manager you are required to motivate people to participate, and in some cases to persuade people to take part - a skill that is not possible for robots to show. 

Should my company be using AI?

It’s needless to say that AI is fast becoming part of our everyday lives, and to ensure you are keeping up with current trends it might be a good idea to start using AI features within your company if you aren’t already (chances are you already do but just haven’t realised).

Here at Beyond we can advise you further on what AI marketing features would work best with your brand to help with processes from generating leads to solving queries quickly and efficiently.

Just a heads up, some of the links in this article may be affiliate links, meaning we may make a small commission on any sign-ups or purchases for the tools we recommend.

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