In the last year, AI has skyrocketed in ways no one could have predicted.
Last year, we queried the same question: will AI take my job, and 12 months later, here we are again pondering the advancements in this mind-blowing field…
The Introduction of AI
Not only does AI save us time by automating tasks, but it also helps us better understand patterns in data, especially through powerful platforms like Ramp CRM and industry-leading tools that are integrating AI into their analytics and content creation tools.
AI has made impressive advances towards basic autonomous decision-making that continues to prove useful in countless applications that not only make life easier but more secure as well.
In short, AI is revolutionising our world in extraordinary ways and 2023 shows no signs of slowing down.
The Impact of AI
AI technology has been the focus of much discussion and debate, with some voicing worries that robots will eventually supplant human workers.
Although it is true that AI may cause changes in certain industries, these effects can be managed responsibly to ensure a net gain in job creation while also providing benefits such as improved efficiency and safety.
With the looming threat of automation, you may be wondering if your job is at risk. The dawn of Artificial Intelligence (AI) has been a dramatic shift that is changing the way we live, promising to revolutionise many industries and everyday life, but it also presents challenges for workers as certain jobs are replaced with digital labour.
Don’t worry though, companies won't just abruptly replace employees with robots! A gradual transition will ensue as robotic assistance and human labour are tested side-by-side to discern whether an automated process would work better in certain industries or particular roles.
Although one thing is for sure; ultimately, AI will eventually be implemented in every industry and every job role, some sooner that others, in order for us all to reap its rewards.
Job roles AI was always going to replace!
Last year, we looked at 12 jobs on both sides of the fence; those that will not be replaced by AI within the next two decades (or so we thought…) and others that come with a high risk score for being susceptible to robot takeover!
Our team has done thorough research into these exact same roles just 1 year on and the results are fascinating - automation's ever-increasing power is only just beginning!
1. Customer Service Executives
AI has opened up an exciting new world of possibilities businesses can explore to boost customer service. AI-enabled chatbots are increasingly going beyond simply answering basic questions to providing advanced solutions and creating personalised interactions with customers.
In the near future, these AI-based customer service executives will become the norm, backed by sophisticated algorithms that understand customer behavior and conversations in natural language.
By replacing mundane tasks with AI-driven automation, customer service executives will be able to focus more on important aspects like managing complaints and tailoring services based on each individual's needs.
This revolution in the customer service industry is a step towards a smoother and more efficient customer experience!
Surprisingly, the risk factor of automation for customer service has dipped slightly between 2022 and 2023 data, however, the potential for customer service roles to be completely replaced by AI in the foreseeable future is incredibly high.
Companies are taking advantage of AI-driven customer service to improve their customer service offerings, including faster response times, improved accuracy and more personalised interactions with customers.
By leveraging machine learning algorithms, companies can analyse customer conversations in real time, providing better insights into the needs of each individual customer.
2. Bookkeeping + Accounting
In the near future, AI is set to replace accounting. With increased accuracy and reduced manual labour, automation will drastically improve how businesses keep their finances in check.
AI-based systems can analyse huge amounts of data quickly without getting tired or making mistakes. As a result, tasks such as payroll processing and tracking spend on goods and services are becoming effortless.
Online accounting systems like Quickbooks and Sage have already taken the world by storm, transforming how small businesses and large enterprises alike manage and monitor their finances, so it’s only a matter of time before they perform every aspect of an accountant’s job; day-to-day reconciliation, corporation tax returns, self-assessments. You name it, AI will do it.
In the last year, the risk level of accountants roles has increased from 93% to 100%, suggesting this job role won’t exist within the next two decades!
With the increasing influence of technology in everyday life, it's no surprise that AI is becoming an increasingly important part of the workforce, and receptionists are no exception.
AI will be able to greet customers more quickly and efficiently than ever before, as well as providing tailored responses to customer enquiries. This means fewer long queues at reception desks and faster service for customers, improving both convenience and customer satisfaction.
Not only that, but AI-powered receptionist services can be available 24/7, which brings with it greater flexibility for both customers and businesses.
It’s no surprise then that this role is at even more risk of automation than it was 12 months ago:
As technology continues to evolve, artificial intelligence (AI) is making waves in the world of proofreading. Embracing AI for proofreading can save time and money for businesses and organisations, while ensuring written materials are more error-free than ever before.
With natural language processing, AI quickly and easily flags typos, spelling errors, incorrect grammar, missing words and other common mistakes which can easily be overlooked by even trained professionals.
AI not only provides thorough checks with impressive speed compared to traditional human proofreaders; it also eliminates potential for bias in the editing process.
In an age of increased digital communication, with more content creation that ever before, AI proofreading tools are set to transform the speed to market of written pieces, providing a much-needed solution for maintaining accuracy in written work that was previously impossible or extremely tedious with manual methods. As a result we'll all benefit from better communication and ideas being shared without concern over quality errors.
AI’s threat to proofreading has increased by 18% over the last 12 months, suggesting this will no longer be a ‘human’ role in the near future!
5. Pharmacy Technicians
The field of pharmacy is quickly evolving.
With the capabilities of AI, pharmacies and medical centers can streamline their operations and increase accuracy as well as efficiency.
AI algorithms can help pharmacy technicians by quickly identifying dosage and medication errors, as well as substitute choices when a drug is not available. This reduces the burden on pharmacists who risk being overwhelmed due to the often large number of patients they are responsible for.
Furthermore, AI technology allows for an automated workflow that can detect certain medication errors that often elude human technicians.
In other words, AI makes for a more reliable and secure system that many pharmacists rely on in order to provide the best possible patient care. As such, it's easy to see why AI will become increasingly popular in this field and eventually replace human technicians entirely.
Although the risk of automation seems tohave decreased over the last 12 months, the role of a pharmacy technician is still very much under threat by AI. Perhaps the sensitive nature of drug prescription and supply has halted AI in this field for now, but we’re sure it will accelerate with advancements in technology.
6. Retail Services
AI has great potential to change retail services and make the customer shopping experience even better. AI technologies are already being introduced in many industries, and retail stores are no exception. AI-operated assistants can help customers find what they need without having to wait for an employee - a huge time saver for shoppers!
AI-assisted checkouts have become more and more commonplace over the last two decades and the next two decades are set to see this go one step further, despite this surprising result:
Amazon Go stores have already eliminated the need for in-store assistants AND checkouts, allowing customers to simply walk in and out of a store to be charged automatically to their mobile device - replacing humans altogether in stores is surely just around the corner?
The possibilities of what AI can do in the retail industry are endless and although according to research the risk of complete automation has dropped slightly, AI is surely set to make waves in this space!
7. Courier Services
It's no secret that artificial intelligence (AI) is emerging as a powerful force in many aspects of our lives, and its influence extends to the increasingly popular world of courier and delivery services, making them more efficient and intelligent than ever before.
It opens up opportunities for businesses to automate their operations, take advantage of digital payments, track parcel locations with precision, and manage customer relations better.
Thanks to AI advancements, courier and delivery businesses can rely on cutting-edge technology like advanced algorithms, natural language processing, computer vision, machine learning, data analytics and more to reduce costs while increasing user satisfaction.
This opens up an array of exciting possibilities for future innovations that could tremendously improve the way people access goods they need every day.
8. Surgical Assistants
AI is revolutionising the medical world and transforming healthcare as we know it.
From robot-assisted procedures to AI-based diagnostics, intelligent machines are becoming increasingly involved in surgical care, providing doctors with powerful new tools to get better outcomes for their patients.
AI doesn't just mean faster, more efficient surgeries - it's also changing the way healthcare providers specialise and collaborate. Healthcare professionals now have unprecedented access to data and insights that lead to better decision making and, ultimately, more successful treatments.
Although not an incredibly at-risk role right now, risk level has steadily climbed in the last 12 months and AI advancements in science and technology are continuing at a rapid pace. Understandably, it’s an area of utmost impact on human life so it will need a rigorous testing process.
As the path towards a smarter, more sophisticated healthcare system continues to unfold, AI will undeniably play a major role in taking it there.
9. Military Pilots & Personnel
With the growing popularity of artificial intelligence, it is becoming increasingly clear that AI will take the place of pilots and military personnel in the years to come. Since driverless cars, trains and tubes already exist, a natural extension is to aviation!
With robots and machines that are programmed with special skills and knowledge, they will be able to perform aerial operations and strategic maneuvering more efficiently than humans.
Not only that, but they could be used to scout ahead in uncertain areas without putting anyone’s safety at risk.
Already, experts have tested out these robots for their capabilities, resulting in accelerated adoption of AI in this field:
10. Taxi + Bus Drivers
It's only natural that AI will influence taxi and bus drivers in the near future.
Scheduling redies through apps like Uber has become second nature, and driverless cars already exist - put 2 and 2 together and you get 4!
Everything from booking cabs to ensuring customer satisfaction will be handled by a software program powered by AI, making it easier than ever for passengers to enjoy their rides. We could soon be traveling around in connected autonomous vehicles with AI that provides us with personalised, directed travel experiences.
The roles of taxi and bus drivers will change significantly over time as AI takes over some of their responsibilities, leading to more convenient journey experiences for everyone involved. Although there’s een a slight fall in automation risk, once driverless cars become mainstream, there’s no stopping this role from being replaced.
11. Market Research Analysts
In the past, market research analysts were seen as an essential part of the research process and required to collect, analyse, and disseminate valuable insights for businesses. However, with the rise of Artificial Intelligence (AI), all that is about to change.
AI technology provides access to a never before seen wealth of information on consumer behavior that can be highly predictive in nature. With AI handling routine tasks such as gathering and crunching data, it won’t be long until analysts turn into a thing of the past.
This powerful combination of AI and Machine Learning is on its way to becoming a revolutionary tool in understanding customer needs and driving product innovation, gradually replacing humans in this field:
12. Security Guards
As technology continues to advance, many people are now considering how and why artificial intelligence (AI) will replace traditional human security guards.
AI can provide increased safety with its greater accuracy and ability to predict, identify and respond to warning signs and threats quickly. AI systems are reliable and less prone to errors or emotional responses which may lead to ineffective solutions for security problems.
Deploying AI-driven solutions to physical security requirements offers a tremendous opportunity to automate and improve the existing security practices of businesses, residences, offices and retail stores.
Additionally, AI provides increased flexibility, allowing companies more control over shifting resources with changing personnel requirements. This development not only promises considerable cost savings but also reduces the risk of compromised safety from human elements such as negligence or bias in judgement.
In short, AI has what it takes to revolutionise physical security applications: dependability, accuracy and overall effectiveness, which is why this dip in risk has us all surprised! Perhaps we’re still a little cautious of completely replacing humans who we feel we have a personal connection to and can rely on…
Jobs AI won’t replace anytime soon (or so we think)…
AI is making tremendous strides and its potential to replace certain human jobs has sparked an interesting discussion. Although robots can be programmed for standard tasks, their ability to think outside the box or handle social situations will remain a job exclusive to humans - requiring creative problem-solving skills that are beyond current AI capabilities.
As we continue discovering more about how far artificial intelligence technology can go, it's clear there will still be roles out there only people - with all our thoughtful ingenuity - could do!
1. Chief Executive Officers - CEOs
Artificial intelligence has come a long way in its ability to make decisions, learn from past experiences, and interpret data. However, the kind of leadership that an AI can deliver is unlikely to match the kind of dynamic direction provided by a human CEO.
A CEO is a figurehead that guides decision making, but also represents the company externally. AI does not possess empathy or the capability of gauging employees' morale and motivation for greater production.
At best, AI might bring more efficient executive decisions to businesses, but it lacks the subtlety to inspire innovation within an organisation that a flesh-and-blood leader can wield with confidence and effective communication strategies.
In addition, while advances in AI technology may allow machines to be ever more reliable administrators, it cannot replace the skills necessary to evaluate solutions beyond those programmed into it by its creators.
Ultimately, when a real crucial decision needs to be taken in the modern era there remains no substitute for a capable CEO to lead us through these often tricky waters.
For reason, CEOs are safer than ever, with a dip in risk factor as we look to humans for leadership:
2. Teachers + Educators
When it comes to replicating the role of a teacher or educator, AI brings its own unique limitations that make it difficult for it to replace human professionals.
Unlike a computer programme, teachers are able to recognise and understand emotional cues, providing personalised support that helps students learn and grow. Not only this, but the relationship between teachers and students allows for more effective learning and for students to better remember the material.
Additionally, educators have the ability to adjust their teaching style on the fly depending on how their lessons are received by their students. AI simply cannot match this level of adaptability, making teachers still an invaluable part of every student's learning journey.
In short, robots cannot come close to replicating the relationship between educator and student that is so important in ensuring learning takes place. For this reason, AI will not replace teachers or educators in any meaningful way in the near future.
Artificial Intelligence seems to be making its way into the editing and publishing world, looking set to replace editors and proofreaders in the not too distant future.
AI machines have long been able to recognise grammar and spelling mistakes with incredible accuracy - think back to Microsoft’s early days of ‘spell checker’. But there had been scepticism in whether AI would be able to proof extended text such as novels and white papers, and edit them - the editing part having always been left to a human…
Over the last few years, AI has become increasingly precise, plus it’s able to scan documents at an exponentially faster rate than humanly possible, meaning this industry is being taken over faster than we once thought.
Ultimately, AI editing offers a much cheaper yet reliable means of editing and proofreading that allows companies to have consistent quality documents at a fraction of the cost.
In addition, they can learn from their own mistakes as they review a text multiple times and it continues to become more precise as they gain more experience over time.
4. Event Planners
With AI advancing at a rapid rate, it might seem like event planning technology could soon become a thing of the past.
However, they’re not yet stealing the role of an event planner who can bring an experience to life in ways that automated systems and AI can’t.
For instance, event planners are uniquely able to use their creative skills and problem solving abilities to anticipate and swiftly respond to unexpected problems on the day of an event, something that AI couldn’t do as effectively.
Having said that, there has been a small increase in risk-level, suggesting AI is getting better at handling improvisation and organisation:
5. Graphic Designers
Creative fields like graphic designers used to feel secure from AI's rise, as we believed it couldn't replicate creativeness. But, the truth is that these modern AI tools are having a major impact on this industry.
From generative image synthesis and content creation, creative AI tools have already begun to revolutionise the creative field.
We are seeing a major move towards faster creation, with AI having the capability to generate high-quality visuals quickly. It has made the process of creating visuals or content more accessible and cheaper for everyone involved.
Creative roles will now need to focus more on innovative design approaches in order to differentiate their work from these automated processes. It’s important that creatives work in harmony with AI to leverage its advantages and produce work that is both practical and original.
Creative AI will continue to evolve and its applications in the creative field are sure to increase over time, making this significant risk-level increase a little concerning!
With AI's current capabilities, legal professionals can access and interpret data faster than ever before, helping them make smarter decisions sooner.
Additionally, AI-powered document analysis can save lawyers time spent pinpointing special stipulations in contracts or regulations. And while AI technology is still far from guaranteeing 100% accuracy, some lawyers are beginning to trust machines more than their fellow attorneys in order to settle cases quickly and efficiently. The argument being that AI is less biased than humans, although that’s another story!
That said, AI cannot accurately understand the nuances of laws like complex international agreements or interpret human emotions and intentions when it comes to crime and for those things, lawyers will be desperately needed in human form.
Though we might not have completely replaced lawyers with machines anytime soon, it’s clear that "machines" will continue to become part of human attorney teams in the years ahead, perhaps moreso on the creation of legal documents or analysis of cases.
7. Marketing Managers
Artificial Intelligence (AI) technology has come a long way and is widely used in marketing efforts for businesses today. From predictive analytics to optimising campaigns, AI has become an essential tool for managing the complexities of modern marketing.
However, AI on its own is not enough to completely replace marketing managers.
AI as we know it requires a competent driver, so although it may speed up the production of content, graphics creation and market analysis, it cannot fulfil the role of a marketing manager who pieces all of the pieces of the jigsaw together.
In a marketing environment, AI is great at monitoring the constantly changing algorithms, customer demands and the broader social climate, but it will take more than advanced algorithms to replace skilled marketing managers at this time.
Despite the increase in automation risks, the role of a marketing manager is pretty safe for the foreseeable!
8. Computer Scientists
AI's advanced algorithms make it an ideal candidate for replacing software developers as AI machines have the capacity to understand instructions and determine optimal solutions. This ability to recognise patterns in data sets makes it exceptionally useful for developing more intuitive interfaces.
However, despite its advantages, AI may struggle when tasked with analysing creativity or qualitative factors that are inherent in many software development projects.
In order to become a viable replacement for skilled software engineers, AI must continue to learn and evolve over time. It is clear that although AI may eventually be able to supplant some (or even most) roles of a software developer, there are still areas where human expertise will always be needed.
9. Writers + Authors
Another interesting field like that of graphic designers…
We’d always thought that creative writing would not be taken away from humans any time soon, however, it would appear that this is one of the first industries to experience a complete shake-up from AI.
AI technology is being used to create original content such as songs, video clips, news articles, and more.
The threat of AI on authors and writers could be seen as a positive development - it is it highly efficient and cost-effective and can open up inspiring opportunities for marketing campaigns - although many talented and experienced authors argue otherwise!
AI can help with some of the more tedious aspects of writing, such as researching and brain-storming, freeing up writers to focus on creating an engaging narrative. What’s more, AI-assisted content writing has opened the door to authorship for many novice writers who’s experiences would otherwise go untold.
Artificial Intelligence (AI) has created a lot of buzz lately, but it's important to remember that no matter how complex and intelligent AI is, it currently cannot replace the sensitive rol of a psychiatrists.
Psychiatrists rely on the ability to understand body language, make inferences from language and build personal relationships that allow them to truly connect with their patients.
They draw connections between emotions, experiences, and backgrounds in order to deliver effective care which requires an understanding of human complexity that AI simply can't provide.
For instance, a future AI may be able to diagnose depression more quickly than any human since it will have unfettered access to data on patient symptoms; however, it cannot discern the deep emotional roots of depression in the same way a psychiatrist would because AI lacks empathy due to its inability to "think" like a human.
While technology can certainly supplement the work of psychiatrists, it can never replace them entirely (never being in the next few years, who really knows after that!)
11. Computer Systems Engineers + Software Developers
As technology becomes more advanced, our dependence on software developers is waning as artificial intelligence takes over many of their responsibilities. AI-driven development tools are faster and more efficient, allowing projects to be completed in a fraction of the time compared to manual coding.
Additionally, with AI automation, tasks like bug fixing, code optimisation, and maintenance can be left to machines. Whilst these tasks can be performed well by AI, software developers still play an important role in programming AI and training it further, making it a relatively safe role, for now.
As businesses become increasingly reliant on cutting-edge technologies, it is essential for software developers to enhance AI automation, but it’s an interesting field - they’re creating something that will eventually replace themselves!
12. PR Managers
Artificial Intelligence (AI) is rapidly changing the world of public relations by introducing tools to automate tedious tasks and improve workflow efficiency.
AI-powered automation tools have enabled PR managers to process news items and other communications faster, develop more targeted messaging, segment audiences for tailored messages, monitor an increased quantity of customer interactions, and generate more meaningful insights from data.
What this means is that with increasing speed and quality of output, AI has become indispensable in delivering results, however, it’s not taking over this role just yet:
As such, public relations managers must now adjust their roles to tap into the potential of AI or risk being overtaken by competitors who embrace its power. Despite being a challenging process at first, those who manage to strengthen their understanding of this technology will stay ahead of the game.
So, is your job safe from Artificial Intelligence?
AI technology is becoming more and more prevalent in many industries.
It's no surprise, then, that one of the primary concerns with it's growth is that it may lead to job displacement. This worry maybe a valid one but it doesn't necessarily have to be seen as a bad thing.
To begin with, if you’re good at your job, use AI to make you even better! Replacing dull and monotonous tasks (like manual data entry) with AI can actually have positive benefits for human workers by creating opportunities for higher-level roles requiring creativity and thought. We’ve already seen that AI in it’s current form needs a human driver, so familiarising yourself with AI tools to help you do your job even better will make you an invaluable asset to any team.
In addition, research has shown that when AI is used in certain sectors of an industry, the emergence of new jobs often far exceeds those that were replaced. All this means that while there may be some initial uncertainty associated with AI technology disrupting our current way of work, the potential value generated by its use could open up amazing possibilities.
It’s clear that this era of automatisation will bring new opportunities, and with proper training and guidance, businesses and employees alike can begin to reap the benefits of AI - those with a background in the technology and skills necessary to direct AI will be highly sought after.
In short - don’t shy away from AI. If you do, it will replace you in many roles. Instead, embrace it and work in harmony with artificial intelligence.